Your customer service agents have nearly unfettered access to your buyers, your users, and your influencers. They have unguarded conversations about the user experience, the chance to solve problems, and the opportunity to show they care. They also have the chance to gather more customer information, up-sell additional products or services, ask for referrals, and more.

Customer service agents have the ability to increase sales, so why not train them like you do your sales teams?

Factor 8 teaches call center teams how to increase revenue by up-selling, cross-selling, uncovering additional opportunities, and gaining referrals, all while keeping the customer relationship strong and customer experience intact.