Virtual Call Center Sales Training

SALES TRAINING FOR CUSTOMER SERVICE TEAMS

Your customer service agents have nearly unfettered access to your buyers, your users, and your influencers. They have unguarded conversations about the user experience, the chance to solve problems, and the opportunity to show they care. They also have the chance to gather more customer information, up-sell additional products or services, ask for referrals, and more.

Customer service agents have the ability to increase sales, so why not train them like you do your sales teams?

Factor 8 teaches call center teams how to increase revenue by up-selling, cross-selling, uncovering additional opportunities, and gaining referrals, all while keeping the customer relationship strong and customer experience intact. 

WHO WE WORK WITH

Concentrix
Momentum
TTEC

“The reps that went through your training are my highest paid reps in the company; I’ve created a career path just for these guys. They’re like my Seal Team Six. They just get it.”

Michael Poe, SVP Operations &
Global Optimization

HOW IT WORKS

KICK-OFF

We’ll cover how to define training objectives and track ROI

GUIDED ELEARNING

Our online courses teach maximum
conversion sales tactics to mastery

VIRTUAL COACHING SESSIONS

Reps meet for monthly coaching and
training with a Sales Advisor

PROVIDE YOUR FEEDBACK

What’s working and what can be
improved?


I’m in love! How do I contact you?

We’re glad to hear it! Head on over to our Contact page or shoot us an email at info@factor8.com.


Hmm. What are others saying?

We’re delighted to see how program participants have transformed the way they work – they’re crushing their goals! Check out our customer testimonials here.

OUR SALES TRAINING PROGRAMS

Single Shot
(1 Course)
$77/per learner
(for each course)

Choose from 40+ different rep and manager sales training courses.

Interactive Training Course(s)

Practice Tests & Quizzes

Guides, Templates & Cheat Sheets

Access to Customer Support

Access to Call, Video, and Activity Libraries

Bi-Weekly New Content

Guided Learning Path

Certificate

Instructor-Led Training

1:1 & Group Coaching

Live Workshops

Custom Development Plans

Assessment & Recommendations

Alignment to Onboarding & Career Paths

VIEW COURSES

6-Pack
(Skill-based)
$397/per learner
(for each program)

Choose from 5 skill-based programs and get access to 6 courses.

Interactive Training Course(s)

Practice Tests & Quizzes

Guides, Templates & Cheat Sheets

Access to Customer Support

Access to Call, Video, and Activity Libraries

Bi-Weekly New Content

Guided Learning Path

Certificate

Instructor-Led Training

1:1 & Group Coaching

Live Workshops

Custom Development Plans

Assessment & Recommendations

Alignment to Onboarding & Career Paths

VIEW PROGRAMS

Certifications
(Role-based)
$1197/per learner
(for each program)

Choose from 5 role-based subscriptions (monthly or annual).

Interactive Training Course(s)

Practice Tests & Quizzes

Guides, Templates & Cheat Sheets

Access to Customer Support

Access to Call, Video, and Activity Libraries

Bi-Weekly New Content

Guided Learning Path

Certificate

Instructor-Led Training

1:1 & Group Coaching

Live Workshops

Custom Development Plans

Assessment & Recommendations

Alignment to Onboarding & Career Paths

VIEW PROGRAMS

Custom Sales
Training
Contact for Pricing
(cost varies per program)

Customized online and instructor-led sales training for teams of 10+.

Interactive Training Course(s)

Practice Tests & Quizzes

Guides, Templates & Cheat Sheets

Access to Customer Support

Access to Call, Video, and Activity Libraries

Bi-Weekly New Content

Guided Learning Path

Certificate

Instructor-Led Training

1:1 & Group Coaching

Live Workshops

Custom Development Plans

Assessment & Recommendations

Alignment to Onboarding & Career Paths

ARE YOU READY TO BE BEST-IN-CLASS?

Fill out the form to request more information on our customizable call center sales training programs.