customer engagement
“This course was the refresher I needed on building rapport and keeping customers engaged. It gave me new ways to connect with both new and long-term accounts, and my conversations feel stronger than ever.” – Nicholas, Account Manager

Engaging Your Customers

$79/per learner (USD)4.9/5.0Role: SDR/BDR, AM, ISR, CSM

PURCHASE COURSE

Wouldn’t it be great if customers left our sales calls excited? Like edge-of-the-seat, can’t WAIT for the next meeting excited? If you find yourself sounding robotic, start here. We’ll go beyond rapport to build customer engagement throughout the call as we rate call recordings on the “Engage-O-Meter.” You’ll learn proven customer engagement strategies to recognize and boost participation, guaranteeing better follow-up calls and closes.

Expected results: 
✔ Build rapport with customers early in the conversation
✔ Apply customer engagement strategies to improve call quality
✔ Recognize disengagement signals and adjust in real time
✔ Use the Engage-O-Meter to measure and boost engagement
✔ Create longer, more meaningful customer conversations
✔ Book more meetings by keeping customers engaged
✔ Increase conversion rates with human-to-human interactions
✔ Strengthen relationships with both new and long-term accounts

CLICK HERE TO VIEW ALL AVAILABLE COURSES

customer engagement
“This course was the refresher I needed on building rapport and keeping customers engaged. It gave me new ways to connect with both new and long-term accounts, and my conversations feel stronger than ever.” – Nicholas, Account Manager

Engaging Your Customers

$79/per learner (USD)4.9/5.0Role: SDR/BDR, AM, ISR, CSM

PURCHASE COURSE

Wouldn’t it be great if customers left our sales calls excited? Like edge-of-the-seat, can’t WAIT for the next meeting excited? If you find yourself sounding robotic, start here. We’ll go beyond rapport to build customer engagement throughout the call as we rate call recordings on the “Engage-O-Meter.” You’ll learn proven customer engagement strategies to recognize and boost participation, guaranteeing better follow-up calls and closes.

Expected results: 
✔ Build rapport with customers early in the conversation
✔ Apply customer engagement strategies to improve call quality
✔ Recognize disengagement signals and adjust in real time
✔ Use the Engage-O-Meter to measure and boost engagement
✔ Create longer, more meaningful customer conversations
✔ Book more meetings by keeping customers engaged
✔ Increase conversion rates with human-to-human interactions
✔ Strengthen relationships with both new and long-term accounts

CLICK HERE TO VIEW ALL AVAILABLE COURSES

rep training companies

Quick Course Intro

In this course, you will learn how to build genuine customer engagement by moving beyond scripted talk tracks. Discover customer engagement strategies that keep customers leaning in, excited for the next call, and eager to build stronger relationships. These skills lead to longer conversations, better follow-ups, and more closes.

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FREQUENTLY ASKED QUESTIONS
How much do courses cost?

Each course is $79 (USD) per learner with a one-time payment. No subscription or renewal required.

What’s included with each course?

Each course includes an intro video, interactive eLearning, real-world application activities, a short quiz, and downloadable tools like cheat sheets, guides, and templates. Rep courses include manager coaching tools, and manager courses include director-level tools to support team development. You’ll also get access to new content added twice monthly.

How long do I have access to my course?

You’ll have 30 days of access from your purchase date.

How long does each course take to complete?

Each course takes roughly 20 minutes to complete.

Can I buy this course for my team?

Yes. For team pricing or bulk access, contact salesbar@factor8.com.

Can I buy multiple courses at once?

Courses must be purchased one at a time due to platform limitations. If you’re planning ahead or want more topics, check out our full Certifications or the Sales Bar On Demand subscription for more value.

Are these courses self-paced?

Yes. All courses are completely self-paced and on demand—start, stop, or revisit anytime within your 30-day access window.

How do I access my course after purchase?

After checkout, you’ll be redirected to a page with login instructions. You’ll also receive an email with your course access details.

Will I receive a certificate?

No. Certificates are only provided for our full certification programs.

Do you offer refunds?

We do not issue refunds for online course purchases.

What if I have questions or need help?

Email salesbar@factor8.com anytime with questions—or to repurchase a course if access has expired.

Got questions? We’re here to talk! Email us at salesbar@factor8.com