TURN SERVICE INTO SALES SUCCESS
Your inbound sales reps are on the front lines, fielding calls, answering questions, and solving problems. But if they’re not trained to sell consultatively, they leave money (and customer trust) on the table.
Our inbound phone sales training helps them turn service conversations into selling opportunities. The best inbound sellers know how to uncover needs, position value, and turn every conversation into revenue.
Train your inbound superstars to:
- Build confidence in every customer interaction
- Deliver openings that engage and earn trust fast
- Ask questions that uncover total customer needs
- Position full solutions that increase order value
- Ask for commitments and close the call with confidence
When inbound sales reps build these skills, teams see:
- Higher close rates and average order values
- More cross-sells and add-on sales
- Stronger customer satisfaction and loyalty
- Increased revenue from inbound channels
CHOOSE YOUR OWN ADVENTURE
Whether you’re a solo seller, a frontline manager, a fast-growing sales org, or an enablement team building your own program, every Factor 8 solution blends interactive eLearning with live coaching, workshops, and tools so you get training that sticks.
Best for: sellers, managers, or teams with more bandwidth than budget.
- 40+ interactive, role-based eLearning courses for reps and managers
- Scripts, templates, coaching guides, and call recordings built in
- Real-world examples and interactive practice
- New training resources added regularly
Best for: small teams (under 10) needing ongoing skills coaching.
- On-demand courses paired with live group coaching
- Call grading and skill development from Factor 8 experts
- Manager involvement and certification upon completion
Best for: growing sales teams (10+) ready for customized training.
- Fully tailored live workshops and coaching sessions
- Real-time calling and skill application
- “Coach the Coach” manager training
- Ongoing support and performance tracking
Best for: enablement teams building or scaling in-house training.
- Exclusive to Factor 8: soft copies of our instructor-led sales workshops
- Train-the-trainer and manager coaching support
- LMS-ready content you can brand, edit, and deliver as your own
- Long-term license with ongoing updates and partnership support
See Our Training in Action
Take a quick look inside our virtual and in-person workshops. This short highlight reel shows the energy, interaction, and hands-on practice that make Factor 8 training different; from reps building real skills to managers learning how to coach with confidence. It’s a fast way to see what your team will experience.
Want to see our inbound sales training curriculum?
EXAMPLE OF WHAT’S COVERED
All of our sales training programs for inbound sales reps are customized to your team’s needs and experience.
Below is an example of what’s covered during inbound phone sales training.
Level 1 – Confident Customer Conversations
CONTENT
- Understand the difference between service, sales, and consultative selling
- Open calls with confidence and take early control
- Build instant trust and credibility with customers
- Qualify quickly to identify real opportunities
- Deliver a positive, branded experience every time
OUTCOMES
- Stronger call openings and smoother interactions
- More productive time with qualified customers
- Increased confidence and call control
Level 2 – Consultative Selling Skills
CONTENT
- Uncover both stated and unstated customer needs
- Ask questions that reveal value and buying drivers
- Build empathy and rapport that deepen conversations
- Educate customers on solutions that meet their goals
- Position add-ons and upgrades naturally within the conversation
OUTCOMES
- Higher average order values
- More qualified quotes and faster closes
- Stronger customer relationships
Level 3 – Converting Every Call
CONTENT
- Confidently present and position value
- Highlight differentiators that influence decisions
- Ask for the sale naturally and gain commitment
- Handle objections with empathy and skill
- Turn difficult or upset customers into advocates
OUTCOMES
- Higher close rates and conversion percentages
- More revenue from inbound channels
- Greater customer loyalty and repeat business
Got questions about our inbound sales training? We’re here to help! Book a call today.
After five days of Factor 8’s new hire sales training, the outsourced team outperformed the incumbent teams’ close and revenue targets – in WEEK ONE.
I’m in love. How do I contact you?
We’re glad to hear it! Head on over to our Contact page or shoot us an email at info@factor8.com.
Can you show me your programs?
We sure can. Our programs are interactive, real-time training classes that can be applied immediately. Download our inbound sales training course curriculum here.
Hmm. What are others saying?
We’re glad you asked. We’re delighted to see how program participants have transformed the way they work – they’re crushing their goals. Check out our customer testimonials here.
“Prior to Factor 8, 60% of our sales team was meeting the quality goal. Now, 92% of the team is meeting their quality goal!”
Elizabeth C., Inbound Sales and Service Manager
Want more info about our Inbound Sales Training?
Download our Brochure Today!
FREQUENTLY ASKED QUESTIONS
How is inbound sales training different from outbound sales training?
Inbound reps are talking to people who have already reached out. Outbound sales is the opposite, where reps are proactively reaching out to prospects to create interest. Inbound reps need to know how to build trust quickly, uncover needs, recommend the right solution, and confidently ask for the sale.
What skills do inbound reps need most?
Inbound reps need strong call openings, listening skills, empathy, product knowledge, consultative selling, and the ability to confidently ask for commitments (like the next meeting). The best inbound reps do not just answer questions. They guide the conversation and help customers make a decision.
How do you train inbound reps to increase order value?
The best inbound reps learn how to uncover the full customer need, recommend additional solutions naturally, and position add-ons or upgrades in a way that feels helpful. That leads to higher order values and better customer experiences.
Can inbound reps really learn to sell without hurting the customer experience?
Yes. In fact, the opposite is usually true. When reps are trained to ask better questions and understand what customers really need, they create a better experience and stronger results at the same time.