TURN SERVICE INTO SALES SUCCESS
Your inbound sales reps are on the front lines, fielding calls, answering questions, and solving problems. But if they’re not trained to sell consultatively, they leave money (and customer trust) on the table.
Our inbound phone sales training helps them turn service conversations into selling opportunities. The best inbound sellers know how to uncover needs, position value, and turn every conversation into revenue.
Train your inbound superstars to:
- Build confidence in every customer interaction
- Deliver openings that engage and earn trust fast
- Ask questions that uncover total customer needs
- Position full solutions that increase order value
- Ask for commitments and close the call with confidence
When inbound sales reps build these skills, teams see:
- Higher close rates and average order values
- More cross-sells and add-on sales
- Stronger customer satisfaction and loyalty
- Increased revenue from inbound channels
CHOOSE YOUR OWN ADVENTURE
Whether you’re a solo seller, a frontline manager, a fast-growing sales org, or an enablement team building your own program, every Factor 8 solution blends interactive eLearning with live coaching, workshops, and tools so you get training that sticks.
Best for individual sellers, managers, or small teams with more bandwidth than budget
- 35 interactive virtual sales courses
- 15 sales manager courses
- 3,000+ videos, cheat sheets, guides, activities, templates, and tools
- Real recorded sales calls
- Guided learning paths by role (BDR, AE, AM, manager, etc.)
- New content and resources added regularly
- Unlimited on-demand development tools
- Self-paced, budget-friendly training
Best for small teams (under 10) needing expert sales coaching support
- 35 interactive virtual sales courses
- 15 sales manager courses
- 3,000+ videos, cheat sheets, guides, activities, templates, and tools
- Real recorded sales calls
- Guided learning paths by role (BDR, AE, AM, manager, etc.)
- New content and resources added regularly
- Monthly expert group coaching sessions + call grading
- Certification upon completion
Best for growing sales teams (10+) needing a dedicated training partner
- 35 interactive virtual sales courses
- 15 sales manager courses
- 3,000+ videos, cheat sheets, guides, activities, templates, and tools
- Real recorded sales calls
- Guided learning paths by role (BDR, AE, AM, manager, etc.)
- Full training assessment + long-term enablement plan
- Monthly live, customized sales training workshops
- Real-time live calling, coaching, and call calibrations
- Group coaching for reps + “Coach the Coach” training for managers
- Ongoing accountability coaching and support
Best for enablement teams or companies building internal training programs
- 35 interactive virtual sales courses
- 15 sales manager courses
- 3,000+ videos, cheat sheets, guides, activities, templates, and tools
- Real recorded sales calls
- Soft copies of instructor-led sales training workshops (exclusive to Factor 8!)
- Transferable to your LMS
- Training assessments + enablement recommendations
- Train-the-trainer sessions + “Coach the Coach” manager development
- Long-term evergreen license with ongoing support (2+ year contract)
- Customize with your branding and use for years to come
Want to see our inbound sales training curriculum?
EXAMPLE OF WHAT’S COVERED
All of our sales training programs for inbound sales reps are customized to your team’s needs and experience.
Below is an example of what’s covered during inbound phone sales training.
Level 1 – Confident Customer Conversations
CONTENT
- Understand the difference between service, sales, and consultative selling
- Open calls with confidence and take early control
- Build instant trust and credibility with customers
- Qualify quickly to identify real opportunities
- Deliver a positive, branded experience every time
OUTCOMES
- Stronger call openings and smoother interactions
- More productive time with qualified customers
- Increased confidence and call control
Level 2 – Consultative Selling Skills
CONTENT
- Uncover both stated and unstated customer needs
- Ask questions that reveal value and buying drivers
- Build empathy and rapport that deepen conversations
- Educate customers on solutions that meet their goals
- Position add-ons and upgrades naturally within the conversation
OUTCOMES
- Higher average order values
- More qualified quotes and faster closes
- Stronger customer relationships
Level 3 – Converting Every Call
CONTENT
- Confidently present and position value
- Highlight differentiators that influence decisions
- Ask for the sale naturally and gain commitment
- Handle objections with empathy and skill
- Turn difficult or upset customers into advocates
OUTCOMES
- Higher close rates and conversion percentages
- More revenue from inbound channels
- Greater customer loyalty and repeat business
Got questions about our inbound sales training? We’re here to help! Book a call today.
After five days of Factor 8’s new hire sales training, the outsourced team outperformed the incumbent teams’ close and revenue targets – in WEEK ONE.
I’m in love. How do I contact you?
We’re glad to hear it! Head on over to our Contact page or shoot us an email at info@factor8.com.
Can you show me your programs?
We sure can. Our programs are interactive, real-time training classes that can be applied immediately. Download our inbound sales training course curriculum here.
Hmm. What are others saying?
We’re glad you asked. We’re delighted to see how program participants have transformed the way they work – they’re crushing their goals. Check out our customer testimonials here.
“Prior to Factor 8, 60% of our sales team was meeting the quality goal. Now, 92% of the team is meeting their quality goal!”
Elizabeth C., Inbound Sales and Service Manager
Want more info about our Inbound Sales Training?
Download our Brochure Today!