Good agents don’t make
Unless you train them how.
STOP PROMOTING TOP PERFORMING AGENTS
Call Center Sales Reps and Call Center Sales Leadership require entirely different sets of skills – that’s why promoting top agents fails so often. Arm the leaders of your customer service sales teams with more than HR management theory. Give them real tactical job skills like coaching calls, running meetings, conducting agent 1:1’s and driving sales performance.
"50-70% of newly promoted executives fail within their first 18 months."
CORPORATE EXECUTIVE BOARD
"76% of Executives reported their development program was minimally or not at all helpful."
"55% of Executives report minimal or no ongoing development, coaching, or feedback in their role."
"35% of new Managers fail in their job."
RIGHT MANAGEMENT CONSULTANTS
"Middle Managers receive fewer resources, are less engaged, and manage more people than any other employee group."
BERSIN & ASSOCIATES
"Only 28% of organizations have development programs meeting the needs of Middle Managers."
HARVARD BUSINESS REVIEW
"49% of organizations rated their middle manager's performance as fair or poor performance."
BERSIN AND ASSOCIATES
"67% of companies say they need to revamp their management development programs."
HARVARD BUSINESS REVIEW
"Top young managers get on-the-job development but not enough formal training, mentoring, and coaching."
HARVARD BUSINESS REVIEW
" 'Lack of Development' is the number one cause of attrition."
"Sales Executives cite Training and Development as their #1 Challenge."
AMERICAN ASSOCIATION OF INSIDE SALES EXECUTIVES
AWARD-WINNING CALL CENTER SALES TRAINING
What can we say? We’re a little bit proud! We strive to be the best but the real reward is when our clients and peers think we’re the best.
WHY INVEST IN TRAINING?
Do you need help justifying the budget? Studies prove that organizations who employ professional training programs outperform their counterparts who do not.
WHY CLIENTS CHOOSE US
You didn’t learn to ride a bike by reading a book, right? Phone selling is a hands-on sport; we train it like one.
“We estimate 250% Return on Investment from the Factor 8 Leadership Program.”
Gail Burton, Human Capital Director
CALL CENTER SALES MANAGER TRAINING
Leave Management 101 to HR. Our experts deliver real job training for Virtual Customer Service Sales Managers. You won’t find this level of tactical expertise anywhere else.
CALL CENTER SALES LEADERSHIP TRAINING
Developed for budding Contact Center Sales Directors, these next-level skills will transform Managers, Directors, or VP’s
“Being able to get that open and honest feedback that our Sales Leaders could act upon and execute right away…that was huge.”
Dave Brown, VP Sales at Fleetmatics USA Inc
WHAT CLASS PARTICIPANTS ARE SAYING
Stellar Training! Highly Recommend. John is a sales training stud. From start to finish he managed to engage my sales team. This was the first time I have witnessed a team of reps sad to see a training end. His interactive hands-on approach coupled with some humor and wit led to a fun and highly effective learning environment.
Best Sales Manager Training--EVER! John provided the best training I have ever received. It was so beneficial to see how to develop my team and give the most productive and beneficial feedback. I would recommend this company and training to any organization wanting to grow their sales managers and representatives to the next level or two or five.
Each time we've partnered with Factor 8 over the years, they have modified the training to be extremely applicable to our needs. They are great partners - also taking time to fully understand the business, and identify exactly what needs to be done to ensure the training is meaningful and can be immediately applied on the job. Great job!
Amazing! I've worked with the Factor 8 team for two very different sales teams over the last five years and they always deliver...what you need when you need it! I hope I have the opportunity to work with them again in the future.
Incredible partners! We have been partnering with Factor Eight for several years on custom sales training for our inside sales teams and continue to benefit from their expertise and customer focused approach. They are truly some of our best partners!
Terrific Team! Factor 8 has been a tremendous partner for our team! They take the time to understand your business, tailor a complete strategy based on your unique circumstances, and then ensure that the plan is executed! From A-Z, they do it right. I would gladly work with them again!
DON’T BE A VICTIM TO THEORY.
READY TO TAKE YOUR TEAM TO THE NEXT LEVEL?
Can you show me your classes?
We sure can. Our classes are like no other. They’re interactive, real-time training classes that can be applied immediately. You can’t hide in our classes! Check out our other classes here.
Hmm. What are others saying?
We’re glad you asked. We’re delighted to see how class participants have transformed the way they work – they’re crushing their goals. Check out the unbiased reviews over at AA-ISP. We can’t edit these!