Call Coaching Training To Improve Agent Performance
Is call coaching getting you the results you need?
Most sales leaders will admit that coaching on call is definitely an area for improvement. And let’s be honest, do we really set up our sales managers for success in this area? Most are managing more than 12 people, running custom reports, talking to customers, and attending meetings.
However, we have a solution to all of your call coaching training troubles — enter call coaching. We call it “Coaching As A Service.” A client asked us to develop it. We did, and it worked.
Now, it’s available to you. Check out the video below for a more in-depth understanding on what it is and why you should use it.
In the meantime, here are your FAQ’s answered:
Call Coaching — Your FAQ’s
Q: Who provides the coaching?
A: An inside sales expert from the Factor 8 team.
Q: How often can we receive the call coaching?
A: Once or twice a month – your call.
Q: For how long?
A: 6 or 12 months.
Q: Who on my team should get this?
A: I suggest top reps and B reps. They can get the most from an expert, and your manager is probably already on the newbies and low performers.
Q: How do you get calls?
A: We ride along live or use call recordings. We have a recording/sharing solution if you don’t.
Q: How have other leaders used this?
A: 1) Give feedback 2) Have a manager shadow and learn how to coach.
Q: What else do you do?
A: We grade the calls, fix the messaging, provide scoring, give reporting and feedback to you.
Q: How much does it cost?
A: $750 – 1900 / month / rep (we’ll quote exactly when we know the average call length, rep level, number of sessions).
Your reps are craving proper coaching on call, so better your team with “Coaching As A Service” today!
Click here to reach out to our team and get started.