Only Bad-Ass Inside Sales Managers Will Coach

Did you know that one of the reasons your Inside Sales Managers aren’t coaching their Reps is that they, too lack confidence? Let’s peer inside the under-confident Manager’s brain for a minute:

“What can I teach him? He’s a top rep!” or,
“I’ve been at the company half as long as she has.” How about,
“Last time we tried to coach he pushed back so much. I’m not up for this today…”

Yes, even great Managers find it easier to answer the email, fix the report, and respond to the customer issue. So let’s promote some bad-assery with our front line Manager coaches. How? Just a few simple words:

“Your team is so lucky that they get your input on their calls.” Or
“Your reps really benefit from your insights. I love seeing you coach.”

Done. Bad-assery managed. Well done boss.

A twenty-year veteran of the Inside Sales industry, Lauren has worked as both the Director of Sales and the Director of Training while traveling the world to launch Inside Sales teams. Lauren has worked with in-house and outsourced sales teams selling outbound, inbound, via chat, direct, field-teamed, & channel. Her primary industry experience is in IT, Software, and Distribution. Corporate experience & clients include SAP, Sony, Waste Management, Ingram Micro, Grainger, Microsoft & Google. Lauren founded Factor 8 in 2007.