Our Favorite Inside Sales Statistics
Fifteen years ago as a new inside sales manager, I remember a mentor telling me to “keep an eye on my industry.” Being the eager young achiever, I made a point to research key trends and Inside Sales statistics for phone sales and/or technology companies (I was at Insight at the time). It was the proverbial needle in a haystack. Anything phone related was for call centers – inbound sales, B2C, and service centers.
Inside Sales Statistics You Should Care About
Thanks to the American Association of Inside Sales Professionals, today is a much different story. There are literally hundreds of studies and whitepapers being published about Inside Sales, and my goal is to save you time by sharing the ones I find most interesting and insightful. Here’s number one:
Out of nearly 1000 people surveyed, the challenge inside sales executives, managers and reps cited most often was, Agent Development/Training.
Now as a training provider, of course I find this one most interesting, but here’s why you should too:
- Organizations that do provide formal 3-week programs were shown to have HALF the attrition of those with informal 3-day programs
- Executives and reps cite “lack of agent development” as a number one cause for attrition
- Recruiting is tough and it’s going to get tougher. A great training program can double your hiring pool.
- Getting agents to ramp to quota faster can add DOUBLE the revenue than cutting attrition
Interested? Learn more with our upcoming whitepaper: Rep Development: The Next Evolution of Inside Sales. Follow our blog or our company page on Linked In to get Inside Sales Insights delivered to your inbox.
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