Call coaching

call coaching training

Call Coaching Training To Improve Agent Performance

Is call coaching getting you the results you need? 

Most sales leaders will admit that coaching on call is definitely an area for improvement.  And let’s be honest, do we really set up our sales managers for success in this area? Most are managing more than 12 people, running custom reports, talking to customers, and attending meetings.

However, we have a solution to all of your call coaching training troubles — enter call coaching.  We call it “Coaching As A Service.” A client asked us to develop it.  We did, and it worked.

Now, it’s available to you. Check out the video below for a more in-depth understanding on what it is and why you should use it.

In the meantime, here are your FAQ’s answered:

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inside sales call coaching

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Why Is Inside Sales Call Coaching Failing?

Call coaching has been ranked as sales managers’ #1 worst skill, according to the Sales Executive Council. Surprised? Me neither. Harsh, but fair.

According to data from Objective Management Group, only 7% of sales managers are capable of coaching their team. This is especially disappointing when you keep in mind that coaching salespeople at least 3 hours a month yields an average of 7% over the goal.

I struggle with inside sales call coaching myself. Why? Because it’s just soooooo much easier to take over the call myself. Are you with me?

Here are some quick tips to help former sellers who are struggling to transition to a coaching role.

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