Case Study

How Oakwood Worldwide Hit Quota for 12 Months

Oakwood Worldwide
Industry: Hospitality
Company Size: Global Mid-Market
 
Oakwood offers a range of hotels and apartments for short and long stays in prime locations worldwide.
Oakwood

"Great job!"

Each time we’ve partnered with Factor 8 over the years, they have modified the training to be extremely applicable to our needs. They are great partners – also taking time to fully understand the business, and identify exactly what needs to be done to ensure the training is meaningful and can be immediately applied on the job.

The Challenge

  • Inbound account coordinators struggled to qualify & quantify leads.
  • Less than 60% of the team achieved quota.

The Solution

  • Tailored a set of training modules to address customer interaction. 
  • Helped inbound reps focus on customer engagement, quick qualifications, and selling Oakwood properties.

The Results

18%

increase in quantity of leads

12-month record

 of team meeting and exceeding quota

92%

Increase In Lead Quality Scores

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