Sales Training Vendor Partner Checklist [Guide]
Sales Training Vendor Partner Checklist
[Guide]
[Guide]
[Guide]
Tons of amazing sales trainers and enablement folks fell victim to RIFs because of this year’s slow economy.
It’s unfortunate, but not surprising, right? We all know that when companies cut spending, training is one of the first things to go.
I’m here to talk to the progressive leaders who are seeing things turn around and planning for next year.
I beg you, please budget – or over budget – to bring your trainers and enablement people back so you can focus on reinvesting in your employees.
READ: How to Budget for Sales Training
Before the economy went south, we were fighting for talent (hello, Great Resignation).
And what were these people looking for? Hint: Not just a paycheck.
Then, we cut their learning.
Oh, and then we left them at home on an island with a swamped sales manager drowning in Slacks and emails and without the ability to listen to peers to learn how to do their jobs.
Folks, we have a crisis ahead of us.
DOWNLOAD: Sales Team Retention Survey
That’s why I’m here to offer you the chance to get ahead of the problems that are coming.
Sellers are struggling. Our close rates are going down, our engagement rates are going down, and satisfaction rates are going down, this isn’t a coincidence. We quit training them and put them on an island with busy managers (who can also use some skills).
Do your future self a favor, and get back on track with enabling people to succeed. They need that investment so they can get these wins, be successful in sales faster, hit quota sooner, and stay longer.
Not sure what you should budget for sales training? Email me at LB@factor8.com and I’ll share some stats in the industry that will help you hit goal and be best-in-class.
Contact us today to request information on our customizable virtual sales training programs
available for reps (and managers).
Professional development opportunities are a major factor in the decision to change jobs. That’s according to numerous research papers, including our recent Sales Team Retention survey. So if you want to improve employee satisfaction and stave off attrition, then a sales team development plan must be a top priority.
By giving your reps a roadmap to build their skills and advance their careers, you give them a compelling reason to stay in your organization. Read on for actionable tips to build the perfect development plan for your sales team.
Sales team development is more important than ever. Ambition found that 98% of sales reps would stay with a company forever if they were given ongoing development opportunities.
What’s more, companies that invest in sales team development put themselves at a significant competitive advantage by retaining talent. Losing a salesperson costs an average of $115,000.
Your sales team is only as good as the people on that team. By investing in their development, both as individuals and as a group, you can improve their ability to meet quotas and move the needle.
Sales development doesn’t just happen. It’s the result of a lot of intentional strategy and effort and requires a commitment of resources from the organization.
As such, it’s important to have a clear plan to get you from Point A to Point B. A cohesive development plan includes role definitions, resources, expectations, and timelines. Here are some steps you can take to develop your own.
On average, 1–3% of the total annual budget should be earmarked for development. Small to medium businesses are spending more than $77,000 annually on outsourced sales training and development. Large companies spend more than five times as much.
If you under or over-spend on sales development, that will create bigger problems down the road. Over-spending without generating results will cause you to lose buy-in among executive stakeholders. Under-spending is unlikely to generate positive results.
By understanding your needs, you can set a realistic budget that suits your goals and needs and, more importantly, moves the needle in the right direction.
Download our Sales Training Budget Guide to help you determine how much to budget for development.
There’s no point in spending money on tools and resources that no one uses. A great way to invest in development without increasing costs is to look for resources that you aren’t using. Rather than waste those dollars, use them to grow and improve your team.
Most companies have limited budgets. This is especially true in today’s economic climate.
The key to an effective sales team development plan is knowing where to spend the most time and money. After all, you want your limited resources to go where they’ll have the greatest impact.
This is where having high-quality managers makes all the difference. When you support your managers and empower them to make decisions around resource allocation, they can effectively support your sales reps at every stage of onboarding and production.
Effective managers understand the best delivery methods for training and development. Live in-person and virtual training sessions are both great options for team training. For companies that are local, live training sessions are refreshing in today’s remote-heavy work environment. Getting reps face-to-face for in-person training is worth the cost of the return. For remote companies or spread-out teams, virtual sessions are a great alternative to in-person meetings. For best results avoid pre-recorded training videos. When participants are able to meet in person or join a live virtual session, they feel more engaged and collaborative, which promotes learning.
Not all tools and technologies are created equal. For example, many sales teams have a digital resource library—a big expense content bank that no one uses. It’s important, then, to look at your current resources and decide which are actually empowering your team to do their jobs better.
Instead of thinking of technologies by their product class (e.g. “asset management platform”) think of them based on the problems they solve for your organization (e.g. storehouse of information to educate our reps).
When you break out the mold, you may find other more creative solutions to the problem (e.g. interactive, live training sessions vs. pre-recorded talking-head videos).
While it’s important to invest resources in sales development, there’s a wide range of free courses, webinars, and training available online. In an interactive group setting, these resources can be a valuable tool—and they don’t require additional buy-in from budget holders!
However, it’s not enough to simply throw these free resources at a rep without any context or structure. Prepare discussion questions and exercises to test skills during webinars and presentations.
When reps take part in live discussions and practice the skills they’re learning, they’re more likely to retain and apply them when they hit the floor.
Training and lecturing are two different things. Lecturing is telling someone how to do something, while training is actually showing them.
Take new hires out of the classroom so they can see skills being put to use in real-life scenarios and how to put them into action themselves.
Hiring and training salespeople is an investment. To get the best return on that investment, you can’t treat it as a one-and-done. Skill retention requires applied learning and repetition.
Don’t waste your investment by neglecting follow-up sessions, coaching, and feedback. Good coaching builds on the skills learned in training and helps reps understand where they are and where they need to be.
Gamifying information is an easy way to improve retention and increase problem-solving. New hires who are challenged to solve problems and demonstrate skills outside of the pressure of the sales floor feel safer trying new things. Contests, competitions, and similar tactics help reps use skills in dynamic ways.
You may be wondering: do you even need a sales development plan?
The answer is YES if you want to:
Regardless of size, every sales department needs certain skills and information to be successful. A comprehensive sales development plan lays the foundation for your team to build and adopt these skills.
Reach out to learn more about our customizable virtual sales training programs and get the best out of people.
[“Sales Shot” Workshop]
[Guide]
[Webinar Recording]
[Cheat Sheet]
Congratulations! The decision to develop your sales reps and managers is a sound one. If you don’t already have battle wounds from our industry’s war for talent, the fight may be coming your direction as our hiring pool shrinks and the demand for digital sellers grows (at a rate of 10-14x traditional sales).
For most of us this means that our talent is harder to find, harder to keep, and coming to us with less and less experience. In other words, we can’t always count on “buying” the talent — especially at the top of the sales funnel — instead we have to prepare our companies to “build” it.
“We can’t count on buying talent, we must learn to build it.”
According to The Bridge Group, the average tenure of a BDR/SDR role in technology is under 15 months and shrinking. And although best practice is being at quota by month 2, the average is closer to month four to six. So we’re left with a year or less of productive sales talent and a lot of open reqs.
So how do we get them up to speed faster and staying longer? Glad you asked: You train them.
Forbes reported last year the #1 thing Millennials search for from an employer is development opportunity.
Sadly, only about half of Reps rate their companies as providing them with the training to be successful (American Association of Inside Sales 2019). That means half the folks working for you right now may be looking elsewhere as your read this.
AA-ISP also taught us that only half of us Inside Sales Leaders actually get the budget we need to provide ongoing development for our teams.
If our industry continues to think of training as something we do when there’s a budget surplus, we simply won’t have the tools and talent we need to attract, ramp, and retain our reps for the foreseeable future. We’ll literally lose the war for talent.
Here’s how to fix it:
What do I budget?
Best practice line item per rep is about $1500 and $2500 per manager. If you haven’t trained in a while, have lack-luster onboarding, or a big hill to climb with a strategy shift or goal increase, double it. The average spend across all industries is just under $1000 per person, with IT industries and sales professions trending at or above best-practice spends.
A few more stats to feather your pitch:
All preaching and pitching aside, the absolute differentiator for companies in the next five years will be our ability to develop and retain our current teams + our ability to recruit from diverse hiring pools. Now is the time to create an annual development line item in the budget. it’s up to leaders like us to fix the development gap with the generations we are hiring, or the scraping sound you hear today as we recruit from the bottom of the barrel will sound a lot more like a puncture as we blow out the barrel itself.
If your Inside Sales team is relatively new, chances are you don’t have a defined training budget at your disposal (am I getting warm?). I’d also venture a guess that your somewhat green team could definitely use some inside sales training. (Still warm?) Which means that either:
We’re here to help!
STEP ONE: DETERMINE NEEDS
The average company spends around $1000 / rep / year on training. Companies that score in the “best practices” range for sales spend closer to $2K. This goes right next to your incentives and recruiting budget my friends. Every year. In the meantime, ask for the equivalent of $1750 / Rep. You have some gaps to fill. This should buy you a few days of training per rep.
STEP TWO: FIGHT FOR BUDGET
Enter the Big-Bad–Doesn’t-Want-to-Spend-Money-On-Your-Silly-Little-Team-Boss:
“Why would I spend money on training! I heard that by the time you back to your job, you’ve lost 90% of what you’ve learned in training and 3 months later the rest is gone too. And by the way, these Reps will be gone in six months anyway, right?” (Whoa Boss Man!)
Don’t panic…we’re gonna get through this. Ready for your side of the negotiation?
You (Superstar Inside Sales Leader): Sure, sometimes that is true (with bad training) but did YOU know that:
So providing good sales training will reduce attrition!
STEP THREE: FIND YOURSELF A VENDOR
So, what does good inside sales training look like? How can you prevent the “fall out”? Check out my recent video for quick tips to get the most from that training budget you fought so hard to get!
Hope this helps you Super Star Inside Sales Leaders out there!
Cheers!